Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from WSA USA via our website located at https://wsausa.com/.
What personal information we collect
When you visit WSA USA, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse WSA USA, we collect information about the individual web pages or products that you view, what websites or search terms referred you to WSA USA, and information about how you interact with WSA USA. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
- Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
- Log files track actions occurring on WSA USA, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Also, when you make a purchase or attempt to make a purchase through WSA USA, we collect certain information from you, including your name, billing address, shipping address, payment information (only the last 4 digits of the credit card), email address, and phone number. This is called Order Information.
Personal Information in this Privacy Policy, we are referring to Device Information and Order Information.
How do we use your personal information
We use the Order Information that we collect generally to fulfill any orders placed through WSA USA (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to: Communicate with you. Screen our orders for potential risk or fraud. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize wsausa.com
Sharing your personal information
We do not share your Personal Information with third parties.
Behavioral advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Mention opt-out links from external services such as:
- YouTube
You can opt out of targeted advertising by emailing us at [email protected]
Your rights
If you are a North American resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us at [email protected]
Additionally, if you are a North American resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through WSA USA, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Possible changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
If you have questions and/or require more information, do not hesitate to contact us [email protected]
Refund Policy
WSA USA cannot accept Refunds. WSA USA can only provide store credit in the event that any items need to be returned. All returns will have a minimum of 25% restocking charge. No Returns without prior authorization. Return requests must include the reason for the return, the original invoice number and the date of purchase. Altered or previously installed materials will not be accepted. No returns on cut wires, light bulbs or special ordered materials. Replenishment fees will be based on manufacturers policy and will include shipping charges. Credit will not be issued until credit is received by WSA USA from the manufacturer.
Warranty: WSA USA offers a one year guarantee that any of its NEW products are free from any defects in workmanship and materials that would prevent the products from performing as intended under normal use and services. If any returned product is found by WSA USA inspection to be detective in workmanship or materials, WSA USA will replace it or repair it, at WSA USA discretion, at no charge. If inspection by WSA USA does not reveal any defect covered by this guarantee, the equipment will be replaced or repaired and WSA USA regular service charges will apply. All “special ordered” or “non-stock” parts are nonreturnable. Other warranties will be established based upon matching the manufacturer’s own length of warranty. This warranty does not apply in case of mishandling, abuse, unauthorized repair or “Acts of God.” With the exception of the preceding statements, WSA USA makes no other warranties, expressed or implied.
Warranty Claim Procedure: Any problem or failure with purchased or repaired equipment must first be reported to one of our sales team members at [email protected], before the item can be returned to WSA USA. Returning any product without prior authorization and an RMA # will automatically void the warranty.
Shipping Policy
Thank you for visiting and shopping at WSA USA. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders have a default processing time of 6 – 8 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Shipping may occur as product(s) becomes available. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
Due to the nature of our industry and being at the mercy of the manufacturers, delivery delays can occasionally occur.
Customer Service Policy
Customer service is a top priority of WSA USA. All customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social or economic status.